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ServiceNow CSA certification exam is a comprehensive test that covers a wide range of topics related to the ServiceNow platform. CSA exam is designed to test the knowledge and skills of IT professionals in areas such as user interface customization, data management, scripting, workflow, reporting, and interface integrations. CSA Exam is designed to be challenging and comprehensive, ensuring that IT professionals who pass the exam have a thorough understanding of the ServiceNow platform.

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ServiceNow CSA Exam is a comprehensive assessment that covers a wide range of topics related to ServiceNow system administration. CSA exam is divided into six sections, with each section focusing on a specific area of ServiceNow administration. These areas include user interface and navigation, system administration, database administration, service automation, workflow administration, and reporting and analytics. CSA Exam consists of 60 multiple-choice questions and takes approximately 90 minutes to complete.

ServiceNow Certified System Administrator Sample Questions (Q34-Q39):

NEW QUESTION # 34
ServiceNow uses what term to describe all the data saved within a particular form?

A. Record
B. Fields
C. Lists
D. Form

Answer: A

NEW QUESTION # 35
What are the three key tables in an enterprise CMDO?
Choose 3 angwers

A. cmap_ret_ci
B. cmdb_ci
C. cmap
D. cmdb_bak
E. sn_cmdt_bak
F. sh_eomdb
G. Sh_emdb_ci

Answer: A,B,C

NEW QUESTION # 36
The baseline Service Catalog homepage contains links to which of the following components?

A. Record Producers, Order Guides, and Catalog Items
B. Order Guides, Catalog Items, and flows
C. Record Producers, Order Guides, and Item Variables
D. Order Guides, Item Variables, and flows

Answer: A

NEW QUESTION # 37
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

A. CMDB Use Case Modeler
B. Scenario Dashboard
C. CI Use Case Modeler
D. Common Service Data Model (CSDM) product view

Answer: A

Explanation:
Understanding CMDB and Use Case Modeler:
TheCMDB (Configuration Management Database)contains information aboutConfiguration Items (CIs)and their relationships.
CMDB Use Case Modeleris a tool within ServiceNow that helps users visualize and analyzeCIs and tablesrelated to a specific business use case.
Why CMDB Use Case Modeler is the Correct answer:
Itmaps tables and CIsto specific use cases, providing an organized view ofhow different components interact.
It helpsanalyze dependenciesandunderstand the impactof changes on IT services.
It assists withtroubleshooting and compliance checksby offering agraphical representation of CIs.
Why Other Answers Are Incorrect:
A: Scenario Dashboard# Not a recognized ServiceNow tool for viewing CIs or tables related to a use case.
B: CI Use Case Modeler# No such feature exists; it may be confused with the correct answer (CMDB Use Case Modeler).
D: Common Service Data Model (CSDM) product view# TheCSDMprovides a standardized framework for organizing CMDB data but doesnot specifically offer a toolfor viewing tables and CIs related to a use case.
Best Practice Solution:
To access CMDB Use Case Modeler in ServiceNow:
Navigate toCMDB Workspace#Use Case Modeler
Select the relevant use case and analyze the relatedCIs and tables
Ensure that your CMDB isproperly populated and maintainedto get accurate results.
Reference:
ServiceNow CMDB Best Practices (CSA Official Documentation)
ServiceNow Docs: CMDB Use Case Modeler
CSDM and CMDB Overview

NEW QUESTION # 38
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A. Click on context menu, select Configure > Form Designer
B. Select Fields and Columns module
C. Select Field Class Manager module
D. Right click on form header, select Configure > Form Layout

Answer: B,D

NEW QUESTION # 39
......

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